Pet Care Concierge & Customer Service Pro

Destination Pet, LLC; Garden City (ID); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet, LLC in Garden City, Idaho is hiring a Customer Service Representative at Escape the Crate Garden City. The role involves greeting pet parents, answering calls, guiding tours, and selling services to keep tails wagging.

Flexibility for evenings, weekends, and holidays is required; you will also manage check-ins/outs, cash handling, and maintain a clean, welcoming lobby. Great team environment and living the pet-love lifestyle.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication via phone, in person, and email.
• Ability to juggle tasks and stay professional under pressure.

Responsibilities

• Welcoming pet parents and their pets like guests at a 5-star resort.
• Answering phones with a smile and multitasking.
• Touring clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Handling check-ins/check-outs and cash drawer balancing.
• Responding to complaints with patience and professionalism.

Skills

Customer service

Multitasking

Communication

Professionalism

Team player

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet, LLC in Garden City, Idaho is hiring a Customer Service Representative at Escape the Crate Garden City. The role involves greeting pet parents, answering calls, guiding tours, and selling services to keep tails wagging.

Flexibility for evenings, weekends, and holidays is required; you will also manage check-ins/outs, cash handling, and maintain a clean, welcoming lobby. Great team environment and living the pet-love lifestyle.