Pet Care Concierge & Client Services Lead

Foxbank Veterinary Hospital, LLC; Moncks Corner (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Foxbank Veterinary Hospital, LLC in Moncks Corner, SC is seeking a friendly Customer Service Representative to be the first point of contact for clients and pets, answering phones, greeting visitors, and coordinating appointments.

The role emphasizes empathy, clear communication, organization, and teamwork, with opportunities to train new staff and support the veterinary team in delivering compassionate care.

Qualifications

• Experience in veterinary practice or customer-facing role is preferred.
• Excellent written and verbal communication skills are essential.
• Must be compassionate and maintain professionalism in emotional situations.
• Strong telephone and computer skills are required.
• Must be a team player willing to learn and adapt.

Responsibilities

• Answer the practice phones and route calls appropriately.
• Schedule appointments for well, sick, and surgical visits.
• Issue invoices and receive payments after appointments.
• Keep the lobby area clean and organized at all times.
• Demonstrate care and empathy to human and animal clients.
• Answer calls and return emails.
• Exhibit strong organizational, time management, and multitasking abilities.
• Greet visitors by name and notify staff when they arrive.
• Participate in training of new staff members.
• Confirm appointments by client’s preferred communication method the day before.

Skills

Excellent communication

Empathy

Organizational skills

Multitasking

Telephone skills

Customer service

Team player

Education

Experience in veterinary practice or customer-facing role

Tools

Practice Management System (PMS)

Job description

Foxbank Veterinary Hospital, LLC in Moncks Corner, SC is seeking a friendly Customer Service Representative to be the first point of contact for clients and pets, answering phones, greeting visitors, and coordinating appointments.

The role emphasizes empathy, clear communication, organization, and teamwork, with opportunities to train new staff and support the veterinary team in delivering compassionate care.