Pet Care Client Services Specialist — Flexible Hours

VCA Animal Hospitals, Inc; Fremont (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

VCA Animal Hospitals, Inc. in Fremont, CA seeks a customer service-focused team member to greet clients and guide pets to exam rooms. The role involves scheduling and confirming appointments, plus following up with clients to ensure satisfaction.

You will explain fees, process payments, and recommend products and services, including prescriptions, while assisting with medical records and daily clinic operations. Flexibility for non-traditional hours and strong communication are essential.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED.
• Excellent listening and communication skills; compassionate toward pets and people.

Responsibilities

• Greet visitors, answer phones, guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees and process payments.
• Recommend products and services, including prescriptions.
• Answer questions about products/services and educate on pet care.
• Maintain medical records, charts, reports, and correspondence.

Skills

Customer service

Communication skills

Compassion for pets

Decision-making

Problem-solving

Adaptability

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals, Inc. in Fremont, CA seeks a customer service-focused team member to greet clients and guide pets to exam rooms. The role involves scheduling and confirming appointments, plus following up with clients to ensure satisfaction.

You will explain fees, process payments, and recommend products and services, including prescriptions, while assisting with medical records and daily clinic operations. Flexibility for non-traditional hours and strong communication are essential.