Pet Care Client Experience Specialist

HorseShoe Beverage Company; Winter Haven (FL); On-site; USD 22,041 - 27,552; Full time

Job summary

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.

Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a

Qualifications

• Minimum of 2 years of experience in client service, hospitality, healthcare, veterinary medicine, or a similar customer-focused environment
• Exceptional communication and interpersonal skills
• Demonstrated ability to remain composed and professional in emotionally charged situations
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Comfort using technology, scheduling platforms, communication systems, and AI-enabled tools
• Commitment to delivering an exceptional client experience
• Veterinary hospital, medical office, or specialty healthcare experience (preferred)

Responsibilities

• Deliver exceptional client service in person, over the phone, and through digital communication channels
• Schedule appointments and coordinate patient visits across multiple hospital services
• Accurately process payments, treatment plans, and client documentation
• Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism
• Maintain accurate patient and client records
• Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience
• Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care
• Resolve client concerns professionally and escalate issues when appropriate
• Maintain a welcoming, organized, and client-focused reception environment

Skills

Exceptional communication

Interpersonal skills

Professional under pressure

Organizational skills

Multitasking

Technology fluency

Client experience focus

Education

High school

Tools

AI-enabled tools

Scheduling platforms

Job description

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.

Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a