Pet Care Client Experience Specialist

VCA Animal Hospitals; West Brookfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you set the tone for the trust between clients and our team.

This role focuses on delivering outstanding client service, scheduling, payments, product recommendations, and pet care guidance while maintaining orderly records and a clean facility.

We offer competitive compensation and comprehensive benefits to eligible employees.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you set the tone for the trust between clients and our team.

This role focuses on delivering outstanding client service, scheduling, payments, product recommendations, and pet care guidance while maintaining orderly records and a clean facility.

We offer competitive compensation and comprehensive benefits to eligible employees.