Client Service Representative

HorseShoe Beverage Company; Winter Haven (FL); On-site; USD 22,041 - 27,552; Full time

Job summary

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.

Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a

Qualifications

• Minimum of 2 years of experience in client service, hospitality, healthcare, veterinary medicine, or a similar customer-focused environment
• Exceptional communication and interpersonal skills
• Demonstrated ability to remain composed and professional in emotionally charged situations
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Comfort using technology, scheduling platforms, communication systems, and AI-enabled tools
• Commitment to delivering an exceptional client experience
• Veterinary hospital, medical office, or specialty healthcare experience (preferred)

Responsibilities

• Deliver exceptional client service in person, over the phone, and through digital communication channels
• Schedule appointments and coordinate patient visits across multiple hospital services
• Accurately process payments, treatment plans, and client documentation
• Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism
• Maintain accurate patient and client records
• Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience
• Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care
• Resolve client concerns professionally and escalate issues when appropriate
• Maintain a welcoming, organized, and client-focused reception environment

Skills

Exceptional communication

Interpersonal skills

Professional under pressure

Organizational skills

Multitasking

Technology fluency

Client experience focus

Education

High school

Tools

AI-enabled tools

Scheduling platforms

Job description

• Location 3025 Dundee Road,Winter Haven, FL, 33884,United States
• Base Pay $16.00 - $20.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Email [e-mail]

Description

Deliver Exceptional Experiences for People and PETS!

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.

Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a dynamic environment where exceptional communication, compassion, and teamwork are essential.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships, embraces technology, and is passionate about helping people, pets, and the planet become healthy, happy, and healed.

Responsibilities

Deliver exceptional client service in person, over the phone, and through digital communication channels

Schedule appointments and coordinate patient visits across multiple hospital services

Accurately process payments, treatment plans, and client documentation

Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism

Maintain accurate patient and client records

Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience

Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care

Resolve client concerns professionally and escalate issues when appropriate

Maintain a welcoming, organized, and client-focused reception environment

Requirements

Required:

Minimum of 2 years of experience in client service, hospitality, healthcare, veterinary medicine, or a similar customer-focused environment

Exceptional communication and interpersonal skills

Demonstrated ability to remain composed and professional in emotionally charged situations

Strong organizational skills and attention to detail

Ability to multitask and prioritize effectively in a fast-paced environment

Comfort using technology, scheduling platforms, communication systems, and AI-enabled tools

Commitment to delivering an exceptional client experience

Preferred:

Veterinary hospital, medical office, or specialty healthcare experience

Familiarity with veterinary software platforms and scheduling systems

Understanding of veterinary terminology and treatment workflows

Summary

Why Join VHA?

At VHA, we believe exceptional patient care starts with exceptional client experiences. Our Client Service Representatives are valued members of the healthcare team and play an essential role in supporting patients, clients, and hospital operations.

What You'll Find at VHA:

A mission-driven organization dedicated to helping people, pets, and the planet become healthy, happy, and healed

Opportunities for professional growth and career development

A collaborative culture focused on compassion, teamwork, and service excellence

Competitive compensation and comprehensive benefits

An award-winning workplace, including recognition as a Best Place to Work

Modern workplace amenities, including an onsite café, fitness center, meditation pod, and wellness-focused events

Access to advanced veterinary medicine, specialty services, and innovative technology

The opportunity to make a meaningful impact on clients, patients, and teammates every day

Veterinary Healthcare Associates is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.