Customer Service Representative (Career Opportunity)

Destination Pet, LLC; Westminster (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted Pet Insurance

DailyPay

Job summary

Destination Pet LLC seeks a Customer Service Representative at Church Ranch Veterinary Center to welcome clients and patients with warmth and professionalism. The role handles calls, emails, scheduling, and records while supporting veterinarians and staff in a fast-paced hospital setting.

Ideal candidates have client service experience in veterinary or healthcare, strong communication and organization, and a compassionate approach to pets and their families.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.

Skills

Client service

Communication

Interpersonal skills

Organizational skills

Multitasking

Computer proficiency

Tools

Practice management software

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.We’re currently sniffing out our next Customer Service Representative at Church Ranch Veterinary CenterAt Church Ranch Veterinary Center , we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient. Perks & Pay:Full Time health benefits, 401K and Discounted Pet InsurancePay starts at $20.00 - $23.00/hour DOEAccess your earned wages anytime with DailyPay.Reporting To:General Manager What You Bring to the Table:Previous experience in a client service role (veterinary or healthcare preferred)Exceptional communication, interpersonal, and organizational skillsStrong attention to detail and ability to multitask in a fast-paced environmentProficiency with computers and, ideally, practice management softwareA professional appearance and demeanor, with genuine compassion for pets and their owners What You'll Be Doing (Besides Making Furry Friends for Life):Welcome clients and patients with warmth, professionalism, and empathyAnswer phone calls and emails promptly while providing accurate informationManage appointment scheduling and maintain efficient client flowProcess payments and maintain precise client and patient recordsCollaborate closely with veterinarians and medical staff to support patient careHandle client concerns with discretion, understanding, and problem-solving skillsUphold our hospital’s standards for client confidentiality and service excellenceOther duties as assignedWhy Join Church Ranch Veterinary Center ?A refined, team-oriented environment dedicated to client satisfaction and patient careCompetitive compensation and comprehensive benefitsOpportunities for professional development and continuing educationEmployee discounts for veterinary services and productsIf you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Church Ranch Veterinary Center team.Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?