Pet Care Client Service Specialist - Front Desk

Destination Pet; Westminster (CO); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

Job summary

Destination Pet LLC is seeking a Customer Service Representative for Church Ranch Veterinary Center in Westminster, CO. You will be the first point of contact, welcoming clients with warmth and guiding them through appointments and payments.

This role emphasizes professionalism, empathy for pets and their owners, and teamwork with veterinarians and staff. Responsibilities include answering inquiries, scheduling, handling records, and delivering service excellence while protecting client

Qualifications

• Experience in a client service role (veterinary or healthcare preferred).
• Excellent communication, interpersonal, and organizational skills.
• Ability to multitask in a fast-paced environment and pay close attention to detail.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Answer phone calls and emails promptly with accurate information.
• Manage appointment scheduling and ensure smooth client flow.
• Process payments and maintain accurate client/patient records.
• Collaborate with veterinarians and staff to support patient care.
• Handle client concerns with discretion and problem-solving.
• Uphold hospital standards for client confidentiality and service excellence.

Skills

Client service experience

Communication skills

Practice management software

Tools

Practice management software

Job description

Destination Pet LLC is seeking a Customer Service Representative for Church Ranch Veterinary Center in Westminster, CO. You will be the first point of contact, welcoming clients with warmth and guiding them through appointments and payments.

This role emphasizes professionalism, empathy for pets and their owners, and teamwork with veterinarians and staff. Responsibilities include answering inquiries, scheduling, handling records, and delivering service excellence while protecting client