Pet Care Client Experience Specialist

Thrive Pet Healthcare; Tarpon Springs (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare

FREE CE courses

Pet perks

Student loan support

Job summary

Thrive Pet Healthcare’s Saint Francis Pet Care Center is seeking a compassionate Client Service Representative to greet clients and their pets, manage appointments, and support the veterinary team with efficient front-desk operations.

You will handle check-ins/outs, explain services, and help with payments while maintaining detailed records in a fast-paced, pet-loving environment. Join a nationwide network focused on exceptional care.

Qualifications

• Previous customer service experience required; veterinary or medical office experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Proficient with computers and willing to learn veterinary practice management software.
• Positive attitude, dependable work ethic, and a genuine love for people and animals.

Responsibilities

• Greet clients and pets with warmth and professionalism.
• Schedule appointments and manage a multi-line phone system.
• Check patients in and out efficiently while maintaining accurate medical records.
• Explain services, wellness plans, and payment options.
• Process invoices and payments accurately.
• Coordinate communication between clients, doctors, and the medical team.
• Assist with administrative tasks, including email, reminders, and record management.
• Maintain a clean, organized, and welcoming reception area.
• Work collaboratively with the veterinary team to provide exceptional client service.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Tech-savvy

Love for people & animals

Job description

Thrive Pet Healthcare’s Saint Francis Pet Care Center is seeking a compassionate Client Service Representative to greet clients and their pets, manage appointments, and support the veterinary team with efficient front-desk operations.

You will handle check-ins/outs, explain services, and help with payments while maintaining detailed records in a fast-paced, pet-loving environment. Join a nationwide network focused on exceptional care.