Pet Care Concierge & Client Services Specialist

Thrive Pet Healthcare; City of Rochester (NY); Presencial; USD 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for when you adopt a宠

Subsidized backup childcare and elder?

Expert advice, support and network for

FREE CE courses

Pet perks and veterinary service

Student loan support

Descripción de la vacante

Thrive Pet Healthcare's Animal Hospital of Pittsford in Pittsford, NY is seeking a Veterinary Client Service Representative to join our team. This full-time role supports clients and pets through phone, email, and in-person interactions.

You will enter patient information, schedule appointments, process payments, and assist with dispensing medications and calling in prescriptions, while maintaining accurate medical records.

Formación

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsabilidades

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed

Conocimientos

Customer service

Phone skills

Medical records

Teamwork

Educación

High School Diploma

AAS or higher

Descripción del empleo

Thrive Pet Healthcare's Animal Hospital of Pittsford in Pittsford, NY is seeking a Veterinary Client Service Representative to join our team. This full-time role supports clients and pets through phone, email, and in-person interactions.

You will enter patient information, schedule appointments, process payments, and assist with dispensing medications and calling in prescriptions, while maintaining accurate medical records.