Veterinary Client Care Coordinator

Thrive Pet Care; Tarpon Springs (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare and elder

Discounts for fertility and family

FREE CE courses

Pet perks and veterinary service

Student loan support tools

Job summary

Saint Francis Pet Care Center, part of Thrive Pet Healthcare, is seeking a compassionate Client Service Representative to join our team in Tarpon Springs, FL. Our CSRs are the heart of our hospital, creating positive experiences for clients while supporting our veterinary team in delivering outstanding patient care.

Greet clients, manage appointments, and maintain accurate records with a warm, professional approach.

Qualifications

• Previous customer service experience required; veterinary or medical office experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Proficient with computers and willing to learn veterinary practice management software.
• Positive attitude, dependable work ethic, and a genuine love for people and animals.

Responsibilities

• Greet clients and pets with warmth and professionalism.
• Schedule appointments and manage a multi-line phone system.
• Check patients in and out efficiently while maintaining accurate medical records.
• Explain services, wellness plans, and payment options.
• Process invoices and payments accurately.
• Coordinate communication between clients, doctors, and the medical team.
• Assist with administrative tasks, including email, reminders, and record management.
• Maintain a clean, organized, and welcoming reception area.
• Work collaboratively with the veterinary team to provide exceptional client service.

Skills

Customer service

Communication

Organization

Multitasking

Tech proficiency

Positive attitude

Job description

Saint Francis Pet Care Center, part of Thrive Pet Healthcare, is seeking a compassionate Client Service Representative to join our team in Tarpon Springs, FL. Our CSRs are the heart of our hospital, creating positive experiences for clients while supporting our veterinary team in delivering outstanding patient care.

Greet clients, manage appointments, and maintain accurate records with a warm, professional approach.