Pet Care Client Experience Specialist

VCA Animal Hospitals; Hanover (MA); On-site; USD 40,000 - 48,000; Full time

Job summary

VCA Roberts Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the hospital, you will greet clients, schedule appointments, handle calls, process payments, and guide pets and their owners to the exam rooms.

We offer a professional, friendly work environment with competitive compensation and benefits for full-time staff, including personal pet discounts. The CSR will educate clients on products and basic pet care while maintaining patient

Qualifications

• Greeting visitors and answering telephones in a professional manner.
• Scheduling and confirming appointments.
• Explaining fees and processing payments.

Responsibilities

• Greet and assist clients and their pets.
• Maintain medical records and charts.
• Ensure clinic is clean and organized.

Skills

Customer service

Communication skills

Telephone etiquette

Time management

Job description

VCA Roberts Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the hospital, you will greet clients, schedule appointments, handle calls, process payments, and guide pets and their owners to the exam rooms.

We offer a professional, friendly work environment with competitive compensation and benefits for full-time staff, including personal pet discounts. The CSR will educate clients on products and basic pet care while maintaining patient