Pet Care Client Experience Specialist

Elkparkvet; Pagosa Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health, dental, vision insurance

Generous paid time off

Job summary

Elkparkvet in Pagosa Springs, CO is seeking a Customer Service Representative to manage client communications and enhance client experiences. The role involves scheduling appointments, answering inquiries, and providing exceptional service.

The ideal candidate will have a high school diploma, customer service experience, and excellent communication skills, and will thrive in a fast-paced environment. Competitive benefits and opportunities for professional growth are offered.

Qualifications

• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology and the ability to handle multiple tasks efficiently.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Update client and patient records accurately in our practice management system.
• Provide clients with accurate post-visit instructions, including medication schedules.

Skills

Excellent communication skills

Compassionate, client-focused service

Strong organizational skills

Education

High school diploma or equivalent work experience

Tools

Scheduling software

Online communication platforms

Job description

Elkparkvet in Pagosa Springs, CO is seeking a Customer Service Representative to manage client communications and enhance client experiences. The role involves scheduling appointments, answering inquiries, and providing exceptional service.

The ideal candidate will have a high school diploma, customer service experience, and excellent communication skills, and will thrive in a fast-paced environment. Competitive benefits and opportunities for professional growth are offered.