Pet Care Client Experience Specialist

Innovetive Petcare; Landisville (PA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Landisville Animal Hospital in Landisville, PA, is seeking a friendly Client Service Representative to be the first point of contact for clients and patients. You’ll help create a seamless, positive experience from check-in to check-out while supporting both our medical team and pet parents.

Responsibilities include greeting clients, answering phones, scheduling appointments, collecting medical history, processing invoices and payments, reviewing vaccine status, and updating records in our

Qualifications

• Love for animals and well-being.
• Strong communication and customer service.
• Able to multitask in a busy environment.
• Comfort with computers and learning new systems.
• Positive, team-first mindset.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer phones, schedule appointments, and collect medical history.
• Process invoices and payments accurately.
• Review patient records for vaccine status and routine care.
• Communicate arrivals and updates with doctors and technicians.
• Assist with prescription refills, food requests, and OTC products.
• Enter and maintain records in the practice management system.

Skills

Communication skills

Customer service

Multitasking

Computer literacy

Team player

Tools

Practice management system

Job description

Landisville Animal Hospital in Landisville, PA, is seeking a friendly Client Service Representative to be the first point of contact for clients and patients. You’ll help create a seamless, positive experience from check-in to check-out while supporting both our medical team and pet parents.

Responsibilities include greeting clients, answering phones, scheduling appointments, collecting medical history, processing invoices and payments, reviewing vaccine status, and updating records in our