Veterinary Client Services Lead

National Veterinary Associates; Sumner (WA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health Savings Account

Paid time off

Employee discounts

Job summary

A leading veterinary care organization in Sumner, WA, seeks a Customer Service Representative to enhance client services and support hospital operations. The role involves managing calls, overseeing Receptionists, and ensuring excellent client care within a team dynamic. Candidates need 3+ years of customer service experience and must thrive in a fast-paced environment. This full-time position offers a competitive salary of $17.00 - $21.00 based on experience and comprehensive benefits.

Qualifications

• Minimum 3 years of Customer Service experience.
• Must have excellent communication skills.
• Ability to work in a fast-paced environment.
• Must handle physical and emotional aspects in a veterinary environment.

Responsibilities

• Answer incoming calls and manage GP schedule.
• Ensure quality care for all clients/patients.
• Resolve client issues and escalate as needed.
• Verify accuracy of cash transactions.

Skills

Customer Service experience

Time management

Communication skills

Problem solving

Active listening

Ability to handle upset clients

Tools

Microsoft Office Suite

Job description

A leading veterinary care organization in Sumner, WA, seeks a Customer Service Representative to enhance client services and support hospital operations. The role involves managing calls, overseeing Receptionists, and ensuring excellent client care within a team dynamic. Candidates need 3+ years of customer service experience and must thrive in a fast-paced environment. This full-time position offers a competitive salary of $17.00 - $21.00 based on experience and comprehensive benefits.