Veterinary Assistant & Client Care Specialist

Lakeway Animal Hospital; Jefferson City (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

National Veterinary Associates is seeking a Veterinary Assistant/Customer Service Representative to support veterinarians and keep the hospital running smoothly. You will assist with procedures, triage patients, and communicate clearly with clients.

The role requires at least two years in customer service, the ability to lift up to 50 lbs, and comfort working in a dog/cat oriented practice. Training on Cornerstone and potential use of Vetcove are part of this position.

Qualifications

• Prior veterinary experience or animal-based work required.
• At least 2 years in customer service.

Responsibilities

• Assist in diagnostic, medical, and surgical procedures.
• Triage patients and gather brief medical histories.
• Perform laboratory tests and take radiographs.
• Operate and maintain hospital equipment; monitor anesthesia as directed.

Skills

Communication

Customer service

Multi-tasking

Problem solving

Teamwork

Time management

Tools

Cornerstone

Vetcove

Microsoft Office

Job description

National Veterinary Associates, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation. Ethos and NVA ensure broad access to high-quality care and the advancement of cutting-edge medicine to extend and improve the lives of pets.

Description

The Veterinary Assistant/Customer Service Rep is an invaluable member of the hospital team. Working directly with the Veterinarian, the Veterinary Assistant supports medical staff to ensure quality patient care at all times. They also ensure the safety of clients, pets and other staff, tend to the everyday needs of pets in the hospital, and contribute to maintaining a neat and clean hospital facility.

Veterinary Assistant Duties and Responsibilities:

• Prep and assist in diagnostic, medical, and surgical procedures
• Triage patients and gather brief medical histories
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, i.e., EKG, fluid pump, syringe pump, scales, syringe pump, anesthetic monitors and machines
• Anesthetize animals and monitor anesthesia under the direction and supervision of the Veterinarian/Technician
• Communicate with clients/owners about the status of patients, as directed by the veterinarian
• Fill prescriptions/administer medications, including proper documentation, logging, and security of controlled drugs
• Maintain cleanliness of exam rooms (after each patient), reception areas, hospital grounds, and treatment areas, as needed
• Clean cages, as needed
• Communicate patient status with veterinarians, and update records and financial information, as needed, in the computer
• Clean and maintain kennels, including scooping, hosing, scrubbing, sweeping, mopping, sterilizing, etc.
• Clean and maintain common kennel areas and hospital areas as requested.
• Assist with feeding and medications as needed and directed.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, and/or pain
• Communicate and approach job duties in a serious manner
• Foster teamwork approach and work well with all levels of hospital team members
• Participate in all staff and technician/assistant mandatory staff meetings
• Answer phones and perform other reception duties as needed by the hospital
• Demonstrate flexibility to float to other departments in times of need
• Support the team in welcoming new employees and assist in the training process when needed

CSR Position Responsibilities

· Provide concise, friendly service

· Effective written and verbal communication skills

· Ability to diffuse demanding situations

· Educate clients on animal wellness

· Consistently answer the phones in a warm manner

· Schedule DVM and tech appointments using Cornerstone

· Accurately complete documents each shift

· Filing paperwork timely and efficiently

· Achieve performance goals

· Other duties as assigned

Prior veterinary experience/ animal based work required.

Physical and Environmental Factors

· Inside a veterinary practice that mainly sees dogs and cats

· May have to assist with bringing animals to the back for treatment or bring them out to the clients

· Ability to lift to 50 lbs.

· Ability to bend and turn

· Proficient with Microsoft Office

· Basic math skills

· Ability to multi-task

· Professional work ethic

· At least 2 years in customer service

· Time management and problem solving

· Ability to adapt to change

· Experience with Vetcove software is a plus

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.