Pet Care & Client Experience Specialist

GoodVets; Charleston (SC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

GoodVets is a nationwide network of modern animal hospitals seeking a Patient and Customer Care Representative (PCCR) to join our client and patient care teams. You will help ensure seamless client experiences while supporting our clinical team in delivering excellent veterinary care.

This role blends direct animal care with client services to boost hospital efficiency and strengthen bonds among staff, clients, and patients.

Qualifications

• One or more years of experience in a veterinary support role.
• Comfort working in a fast-paced environment with multiple priorities.
• Ability to deliver warm, empathetic client care.
• Experience handling client interactions and scheduling in a veterinary setting.
• Willingness to work evenings and weekends.

Responsibilities

• Greet clients, manage check-in/check-out, schedule appointments and follow-ups.
• Triage multi-line phone calls and provide high-quality client communication.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Assist with medication dispensing and ensure accurate patient documentation.
• Maintain clean reception and treatment areas following infection-control protocols.

Skills

Customer service

Communication

Team collaboration

Phone triage

Tools

Veterinary Practice Management Systems

Job description

GoodVets is a nationwide network of modern animal hospitals seeking a Patient and Customer Care Representative (PCCR) to join our client and patient care teams. You will help ensure seamless client experiences while supporting our clinical team in delivering excellent veterinary care.

This role blends direct animal care with client services to boost hospital efficiency and strengthen bonds among staff, clients, and patients.