Patient and Customer Care Representative

GoodVets; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) with Company Match

Generous Paid Time Off

Employee Discounts

Culture that Values You

Job summary

GoodVets in New York is seeking a Patient and Customer Care Representative (PCCR) to join our client and patient care teams. You will greet clients, manage scheduling, assist with hospital tasks, and support clinicians while delivering compassionate care for pets and their families.

This role requires empathy, the ability to handle high-pressure situations, and a team-first attitude. Evening and weekend availability is expected as part of a dynamic hospital schedule.

Qualifications

• 1+ years experience in veterinary support.
• Ability to work evenings and weekends.
• Experience with veterinary management systems.
• Strong patient care under pressure.
• Comfort in a fast-paced environment.

Responsibilities

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments; keep areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean reception and treatment spaces following infection-control protocols.
• Stand, walk, and move throughout the hospital; lift up to 50 lbs.

Skills

Customer service

Veterinary support

Teamwork

Infection control

Multi-tasking

Education

Tools

Vet software

Job description

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.

The Opportunity

As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.

What You'll Do

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
• Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
• Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.

Our Patient & Customer Care Representatives Have

• Availability to work evenings and weekends
• One or more years' experience in a veterinary support role
• Demonstrated ability to provide patient care in emergency situations/under high pressure
• Comfort working in a fast-paced environment with multiple priorities
• Exposure to Veterinary Practice Management Systems in previous roles
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small

Ready to take the next step in your career?

At GoodVets, you're not just a PCCR -you're a vital part of redefining the veterinary experience.

Apply today and let's build something exceptional -together.

Compensation Range

$21-$26 USD