Pet Care & Client Experience Specialist

GoodVets; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) with Company Match

Generous Paid Time Off

Employee Discounts

Culture that Values You

Job summary

GoodVets in New York is seeking a Patient and Customer Care Representative (PCCR) to join our client and patient care teams. You will greet clients, manage scheduling, assist with hospital tasks, and support clinicians while delivering compassionate care for pets and their families.

This role requires empathy, the ability to handle high-pressure situations, and a team-first attitude. Evening and weekend availability is expected as part of a dynamic hospital schedule.

Qualifications

• 1+ years experience in veterinary support.
• Ability to work evenings and weekends.
• Experience with veterinary management systems.
• Strong patient care under pressure.
• Comfort in a fast-paced environment.

Responsibilities

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments; keep areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean reception and treatment spaces following infection-control protocols.
• Stand, walk, and move throughout the hospital; lift up to 50 lbs.

Skills

Customer service

Veterinary support

Teamwork

Infection control

Multi-tasking

Education

Tools

Vet software

Job description

GoodVets in New York is seeking a Patient and Customer Care Representative (PCCR) to join our client and patient care teams. You will greet clients, manage scheduling, assist with hospital tasks, and support clinicians while delivering compassionate care for pets and their families.

This role requires empathy, the ability to handle high-pressure situations, and a team-first attitude. Evening and weekend availability is expected as part of a dynamic hospital schedule.