Patient and Customer Care Representative GoodVets Dunwoody Atlanta

GoodVets; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Employee discounts on veterinary care

Job summary

GoodVets in Atlanta, Georgia, is seeking a Patient and Customer Care Representative to ensure seamless client experiences while supporting veterinary care. Your role includes delivering compassionate customer service, managing appointments, and assisting with animal care. Candidates should have a background in veterinary support and be comfortable in fast-paced environments. GoodVets offers a generous benefits package, including medical insurance and paid time off. Join us in redefining the veterinary experience.

Qualifications

• One or more years' experience in a veterinary support role.
• Demonstrated ability to provide patient care in emergency situations.
• Comfort working in a fast-paced environment.

Responsibilities

• Deliver warm, empathetic, and professional customer care.
• Greet clients and manage check-in/check-out.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams and procedures.
• Assist technicians with surgery prep and diagnostics.

Skills

Customer care

Veterinary support

Multitasking

Emergency patient care

Veterinary Practice Management Systems

Job description

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.

What You'll Do :

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
• Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
• Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.

Our Patient & Customer Care Representatives Have:

• Availability to work evenings and weekends
• One or more years' experience in a veterinary support role
• Demonstrated ability to provide patient care in emergency situations/under high pressure
• Comfort working in a fast-paced environment with multiple priorities
• Exposure to Veterinary Practice Management Systems in previous roles
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer:

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

Ready to take the next step in your career?

At GoodVets, you're not just a PCCR —you’re a vital part of redefining the veterinary experience.

Apply today and let’s build something exceptional—together.