Pet Care Client Experience Lead

Accreditation Council for Graduate Medical Education; Leominster (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health, dental, vision insurance

Generous paid time off

Job summary

A veterinary care organization in Leominster is seeking a Customer Service Supervisor to lead a team in delivering exceptional client service. This full-time position offers a supportive environment emphasizing mentorship, collaboration, and growth opportunities. Ideal candidates are natural leaders with strong communication skills and a background in customer service. Benefits include competitive pay, performance bonuses, 401(k) matching, health insurance, and generous paid time off.

Qualifications

• Natural leader capable of mentoring and supporting a team.
• Enjoys providing exceptional client care.
• Strong communicator with positive and solutions-focused attitude.

Responsibilities

• Oversee, coach, and support the CSR team for excellent service.
• Train new CSRs and provide mentorship.
• Manage scheduling and workflow for the front desk team.

Skills

Leadership

Customer service

Communication

Team management

Empathy

Job description

A veterinary care organization in Leominster is seeking a Customer Service Supervisor to lead a team in delivering exceptional client service. This full-time position offers a supportive environment emphasizing mentorship, collaboration, and growth opportunities. Ideal candidates are natural leaders with strong communication skills and a background in customer service. Benefits include competitive pay, performance bonuses, 401(k) matching, health insurance, and generous paid time off.