Client Experience Lead — Veterinary Hospital

Banfield Pet Hospital; Boston (MA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans

Paid Time Off and Holidays

Continuing Education Allowance

Paid Parental Leave

Job summary

A leading veterinary healthcare provider in Boston seeks a Client Service Coordinator to enhance the experience of clients and their pets. The role involves coordinating client flow, servicing inquiries, and educating clients on pet health. Candidates must possess strong communication skills, multitask efficiently, and foster a welcoming environment. The position also offers a competitive hourly pay range and comprehensive benefits package, suitable for someone passionate about animal care and effective client interaction.

Qualifications

• Ability to multi-task effectively and maintain composure under pressure.
• Strong written and verbal communication skills in English.
• Demonstrated organizational ability and problem-solving skills.

Responsibilities

• Coordinate the flow of clients and pets to ensure efficient service.
• Educate clients on wellness plans and pet health needs.
• Manage finances and assist clients with documentation.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

A leading veterinary healthcare provider in Boston seeks a Client Service Coordinator to enhance the experience of clients and their pets. The role involves coordinating client flow, servicing inquiries, and educating clients on pet health. Candidates must possess strong communication skills, multitask efficiently, and foster a welcoming environment. The position also offers a competitive hourly pay range and comprehensive benefits package, suitable for someone passionate about animal care and effective client interaction.