Pet Care Client Advocate

United Vision Pet Partners; Saint Albans (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

United Vision Pet Partners seeks a Customer Service Representative to greet clients, answer questions, and support daily hospital operations in a veterinary setting.

The ideal candidate will have strong communication, empathy, and a calm, solution-focused approach under pressure. Training is provided, and prior veterinary or customer service experience is preferred but not required. Join a collaborative team dedicated to high-quality pet care and family support.

Qualifications

• Excellent communication skills including deescalation of tense conversations.
• Empathetic, calm, solution-focused mindset under pressure.
• Reliable, accountable, and collaborative team member.
• Willingness to learn and grow; training provided for the role.

Responsibilities

• Greet clients and patients warmly and professionally.
• Communicate clearly with pet owners in person and by phone.
• Listen to client concerns and guide them toward solutions.
• De-escalate sensitive or emotional situations with care.
• Collaborate with doctors and medical team to ensure a seamless client experience.
• Support daily hospital operations, including scheduling and check-in/check-out.

Skills

Strong communication

Empathy

Team player

Willingness to learn

Job description

United Vision Pet Partners seeks a Customer Service Representative to greet clients, answer questions, and support daily hospital operations in a veterinary setting.

The ideal candidate will have strong communication, empathy, and a calm, solution-focused approach under pressure. Training is provided, and prior veterinary or customer service experience is preferred but not required. Join a collaborative team dedicated to high-quality pet care and family support.