Client Service Representative

UVPP; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Stipend towards health, dental, and V%

401K

Generous PTO that exceeds the national

Continuing education time off and CE;财

Uniform allowance

Generous pet care discount

Predictable scheduling with no overnig

Job summary

United Vision Pet Partners is seeking a Client Service Representative to greet clients, listen with empathy, and deliver exceptional customer service in a busy veterinary setting. You will work closely with veterinarians and the care team, handle scheduling and administrative tasks, and receive comprehensive training to build your skills and advance in veterinary medicine.

The role emphasizes teamwork, ongoing education, and a supportive environment that values patient-family care and work-life

Qualifications

• Excellent communication and interpersonal skills.
• Ability to deescalate tense conversations with empathy.
• Willingness to learn and work with doctors and staff.
• Experience in veterinary medicine or customer service is preferred but not required.

Responsibilities

• Greet clients and patients warmly and efficiently.
• Communicate clearly with pet owners in person and on the phone.
• Listen actively and guide clients toward solutions.
• De-escalate sensitive situations with care.
• Collaborate with doctors and the medical team to ensure a seamless client experience.
• Support scheduling, check-in/check-out, and administrative tasks.

Skills

Communication

Empathy

Active Listening

De-escalation

Team Player

Reliability

Learning Mindset

Job description

Description

At United Vision Pet Partners, we believe in fostering a culture of continuous learning, teaching, and growth. The hospital owners are all veterinarians who will be working alongside you. We're a privately owned, collaborative community dedicated to advancing our knowledge and skillsets. This allows us to provide exceptional care to our patients as well as compassionate support for their loving families.

Our ideal Client Service Representative candidate will enjoy listening empathetically to pet owners and providing exceptional customer service. Applicants must have excellent communication skills including the ability to deescalate tense conversations.

The right candidate will be motivated, reliable, and seek collaboration to get tasks done.

Our goal is to provide the finest veterinary care to the pets we treat and to extend kindness and consideration to their owners. Each and every person, from doctors to kennel technicians will perform their duties in a conscientious, compassionate and professional manner. Working at United Vision Pet Partners will provide the opportunity to further your skills in all aspects of veterinary medicine. Our friendly environment encourages teamwork and continuing education.

Training will be provided for all aspects of this position, but previous veterinary medicine and client service representative experience is preferred.

Requirements

What You'll Do

• Greet clients and patients with warmth, professionalism, and efficiency
• Communicate clearly and compassionately with pet owners, both in person and over the phone
• Actively listen to client concerns and help guide them toward solutions
• De-escalate sensitive or emotional situations with confidence and care
• Collaborate closely with doctors and the medical team to ensure a seamless client experience
• Support daily hospital operations, including scheduling, check-in/check-out, and administrative tasks

What We’re Looking For

• Strong communication and interpersonal skills
• A natural ability to stay calm, solution-focused, and empathetic in high-pressure situations
• Reliability, accountability, and a team-first mindset
• Motivation to learn, grow, and continuously improve
• Previous experience in veterinary medicine or customer service is preferred, but not required—we will train the right candidate

Why UVPP?

• Work alongside experienced veterinarians who are actively involved in your learning
• Be part of a collaborative, supportive, and growth-focused team
• Gain exposure to all aspects of veterinary medicine
• Access ongoing training and development opportunities
• Make a meaningful impact on the lives of pets and the people who love them

Benefits:

• Stipend towards health, dental, and vision insurance
• 401K
• Generous PTO that exceeds the national average and increases with years of service
• Continuing education time off as well as financial allowance towards professional development
• Uniform allowance
• Generous pet care discount
• Predictable scheduling with no overnight shifts and a commitment to supporting work-life balance

Our Commitment

At UVPP, every team member from doctors to support staff plays a vital role in delivering compassionate, high-quality care. We are committed to creating an environment where kindness, professionalism, and continuous learning are the standard.