Pet Care Center General Manager: Lead, Grow, Inspire

Jobtome; Windsor (CT); On-site; USD 85,000 - 125,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, champion pets first, and drive profitability. You will own operations, lead a high-performing team, ensure animal care standards, and deliver strong business results.

You’ll recruit, coach, and develop partners, manage labor and expenses, and execute merchandising and community initiatives. This role requires retail leadership experience and a passion for pets.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.

Skills

People leadership

Coaching

Operational acumen

Communication

Pet industry passion

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a Pet Care Center, champion pets first, and drive profitability. You will own operations, lead a high-performing team, ensure animal care standards, and deliver strong business results.

You’ll recruit, coach, and develop partners, manage labor and expenses, and execute merchandising and community initiatives. This role requires retail leadership experience and a passion for pets.