Pet Care Center General Manager — Lead, Grow, Inspire

Jobtome; Montrose (MN); On-site; USD 57,000 - 94,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, championing animal welfare, team development, and operational excellence. You will drive sales, manage labor and inventory, and uphold Petco standards while engaging with the community.

The role requires a passion for pets, strong leadership, and financial acumen to deliver outstanding customer experiences and strong business results.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and an unwavering commitment to doing what's right for pets.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.

Skills

Management experience

People leadership

Finance & ops

Communication

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a Pet Care Center, championing animal welfare, team development, and operational excellence. You will drive sales, manage labor and inventory, and uphold Petco standards while engaging with the community.

The role requires a passion for pets, strong leadership, and financial acumen to deliver outstanding customer experiences and strong business results.