Pet Care Center GM: Lead, Grow & Inspire Pets

Petco; Independence (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Petco is seeking a General Manager to lead a high-performing Pet Care Center, prioritizing pets and people. You will own the business, guide a diverse team, and ensure the highest standards of animal care, customer experience, and store performance.

You’ll oversee staffing, coaching, training, merchandising, and community engagement while maintaining profitability, compliance, and a welcoming environment for customers and pets alike.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead health, safety, and humane care of all animals while meeting Petco standards.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships.

Skills

People leadership

Coaching

Talent development

Communication

Organizational skills

Education

High school diploma or GED

Petco leadership development programs

Job description

Petco is seeking a General Manager to lead a high-performing Pet Care Center, prioritizing pets and people. You will own the business, guide a diverse team, and ensure the highest standards of animal care, customer experience, and store performance.

You’ll oversee staffing, coaching, training, merchandising, and community engagement while maintaining profitability, compliance, and a welcoming environment for customers and pets alike.