Pet Care Center General Manager: Lead, Grow & Delight Pets

Petco; Montrose (CO); On-site; USD 57,000 - 94,000; Full time

Job summary

Petco is seeking a General Manager to lead a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results.

You are the owner of your business, responsible for people, performance, and process. With a passion for pets and people, you’ll build engaged teams, drive profitable growth, and uphold the highest standards of animal care, safety, and customer experience.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.

Skills

People leadership

Coaching

Financial acumen

Operational acumen

Communication skills

Problem-solving

Organizational abilities

Customer service passion

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results.

You are the owner of your business, responsible for people, performance, and process. With a passion for pets and people, you’ll build engaged teams, drive profitable growth, and uphold the highest standards of animal care, safety, and customer experience.