Pet Care Center General Manager - Lead, Grow, Impact Pets

Petco; Durham (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Petco seeks a General Manager to lead a high-performing Pet Care Center and deliver strong business results while keeping pets first. You will own daily operations, coach a diverse team, and drive guest satisfaction through outstanding service.

You’ll manage labor, merchandising, and safety standards, partnering with the community to promote adoption events and pet care initiatives. A customer-focused mindset and passion for pets are essential.

Qualifications

• 3+ years of management experience, preferably retail leadership.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.

Responsibilities

• Lead a high-performing Pet Care Center, driving sales growth and profitability.
• Analyze financial and operational results, identify opportunities, and take decisive action.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community through local events and partnerships.

Skills

People leadership

Retail management

Financial acumen

Communication

Pet care passion

Education

High school diploma or GED

Petco leadership programs (internal)

Job description

Petco seeks a General Manager to lead a high-performing Pet Care Center and deliver strong business results while keeping pets first. You will own daily operations, coach a diverse team, and drive guest satisfaction through outstanding service.

You’ll manage labor, merchandising, and safety standards, partnering with the community to promote adoption events and pet care initiatives. A customer-focused mindset and passion for pets are essential.