Pest Control Service Operations Manager

Rentokil North America; Loudonville (NY); On-site; USD 73,000 - 111,000; Full time

Benefits offered by this job

Benefits start day 1 for full-time Col

Health and wellness programs

401(k) company match

Vacation and holidays

Job summary

Rentokil North America seeks a subject matter expert in pest control strategies for defined market segments to help Operations implement best-in-class service delivery protocols.

You will coach leaders, perform site assessments, resolve service quality issues, and collaborate with Account Managers to drive improvement and customer satisfaction.

Requirements: BCE or ACE, 5+ years in Structural Pest Management, 1+ year leadership; Base pay range yearly $73,000–$111,000; benefits start day 1.

Qualifications

• Strong project management and leadership abilities.
• Excellent written and verbal communication skills.
• Data-driven approach to problem solving and coaching.

Responsibilities

• Proactively monitors service performance against KPIs and works with Operations to meet thresholds.
• Performs site assessments to identify root causes of pest infestation and develops action plans with Operations.
• Coaches Branch leaders and technicians to improve pest management competency and service delivery.

Skills

Project management

Change management

Communication skills

Analytical skills

Education

Board Certified Entomologist (BCE) or ACE

2+ years Structural Pest Management field experience

1+ year leadership experience

Job description

Rentokil North America seeks a subject matter expert in pest control strategies for defined market segments to help Operations implement best-in-class service delivery protocols.

You will coach leaders, perform site assessments, resolve service quality issues, and collaborate with Account Managers to drive improvement and customer satisfaction.

Requirements: BCE or ACE, 5+ years in Structural Pest Management, 1+ year leadership; Base pay range yearly $73,000–$111,000; benefits start day 1.