Pest Control Service Manager — Lead & Grow

Industrial Fumigant Company; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

$55K-$65K salary per year

Medical, dental, vision

Job summary

HomeTeam in Wilmington, NC is seeking a Service Manager to lead daily operations, ensuring revenue targets are met and service quality remains high. You will supervise technicians, coordinate routes, and support staff to deliver exceptional pest management service.

This role offers competitive pay and benefits, including 401(k) with company match, tuition reimbursement, and ample opportunity for advancement within an industry leader.

Qualifications

• Must have experience with sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Attract and select high caliber employees, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain record of all commercial vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales

Marketing

Office administration

Staff supervision

Education

High school diploma / GED

College degree preferred

Job description

HomeTeam in Wilmington, NC is seeking a Service Manager to lead daily operations, ensuring revenue targets are met and service quality remains high. You will supervise technicians, coordinate routes, and support staff to deliver exceptional pest management service.

This role offers competitive pay and benefits, including 401(k) with company match, tuition reimbursement, and ample opportunity for advancement within an industry leader.