Pest Control Service Manager — Lead & Grow

HomeTeam Pest Defense; Pineville (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company-paid life & AD&D insurance

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career advancement opportunities

Recognition for a job well done

Friendly work environment

Professional growth and respect

Job summary

HomeTeam Pest Defense is seeking a Service Manager in Pineville, NC to lead pest-control service operations and drive revenue while maintaining top service quality. You will schedule routes, mentor technicians, handle escalations, and ensure compliance with licensing and safety standards.

The role offers a structured, supportive environment, opportunities for advancement, and a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with company match, and

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred.
• Experience with sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve issues.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials for service work.
• Create a positive work environment.
• Attract and select high-caliber employees while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures; prepare schedules; expedite workflow.
• Maintain required certifications/licensing as required by state or branch management.
• Coordinate training and licensing of new and existing personnel.
• Provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and ensure accuracy and neatness.
• Maintain records of all vehicle and pest control licenses.
• Assist General/Branch Manager in other duties.
• Work weekends as necessary to assist technicians.
• Perform supervisory functions to manage personnel effectively.

Skills

Sales experience

Marketing experience

Staff supervision

Coaching & development

Customer service

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense is seeking a Service Manager in Pineville, NC to lead pest-control service operations and drive revenue while maintaining top service quality. You will schedule routes, mentor technicians, handle escalations, and ensure compliance with licensing and safety standards.

The role offers a structured, supportive environment, opportunities for advancement, and a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with company match, and