Pest Control Service Manager – Lead, Grow, Delight

HomeTeam Pest Defense; Pensacola (FL); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and bonus

Medical, dental, vision

Company paid Life & AD&D

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career advancement

Recognition for good work

Friendly work environment

Professional growth and respect

Job summary

HomeTeam Pest Defense is seeking a Service Manager to lead and optimize service routes, supervise technicians, and ensure top-tier customer satisfaction. You will balance revenue targets with quality service, training, and staff development in a dynamic field service environment.

The role emphasizes leadership, scheduling, and process improvement, with opportunities for advancement within the company. A strong emphasis on safety, compliance, and team motivation is required.

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred.
• Experience with sales, marketing, and office administration is required.
• Experience supervising, coaching, and developing staff is required.
• 3+ years’ experience in a management role is required.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints and resolve service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies, and materials required for service work.
• Create a positive work environment and attract high-caliber staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare schedules, and expedite workflow.

Skills

Sales Experience

Marketing Experience

Office Administration

Staff Supervision

Leadership

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense is seeking a Service Manager to lead and optimize service routes, supervise technicians, and ensure top-tier customer satisfaction. You will balance revenue targets with quality service, training, and staff development in a dynamic field service environment.

The role emphasizes leadership, scheduling, and process improvement, with opportunities for advancement within the company. A strong emphasis on safety, compliance, and team motivation is required.