Service Manager - Pest Control & Field Operations Lead

HomeTeam Pest Defense; North Charleston (SC); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Competitive pay & bonus

Benefits package

Life insurance

401(k) match

Stock purchase plan

Paid time off

Employee discounts

Tuition reimbursement

Scholarships

Career advancement

Recognition program

Friendly environment

Growth opportunities

Job summary

HomeTeam Pest Defense in North Charleston, SC is seeking a Service Manager to lead field operations, ensure revenue, and maintain service quality. You will schedule routes, supervise technicians, handle customer concerns, and coordinate training.

The role offers competitive pay with bonuses, a comprehensive benefits package, 401(k) with company match, and opportunities for advancement as HomeTeam grows as a Rollins subsidiary.

Qualifications

• Must be 18+ with HS diploma or GED; college degree preferred.
• Experience in sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain high service quality.
• Standardize pest control routes to improve density.
• Schedule and review routes with technicians.
• Handle customer complaints and resolve service concerns.
• Assist technicians with field service requests.
• Order and maintain equipment, supplies and materials for service work.
• Create a positive work environment.
• Attract and select qualified staff, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain records of all vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage personnel.

Skills

Sales experience

People management

Office administration

Coaching

Supervision

Customer service

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense in North Charleston, SC is seeking a Service Manager to lead field operations, ensure revenue, and maintain service quality. You will schedule routes, supervise technicians, handle customer concerns, and coordinate training.

The role offers competitive pay with bonuses, a comprehensive benefits package, 401(k) with company match, and opportunities for advancement as HomeTeam grows as a Rollins subsidiary.