Pest Control Field Supervisor

Modern Pest Services; Village of Buchanan (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits – medical, dental, and vision coverage

401(k) plan with company match

Paid time off eligibility from day one

Job summary

Modern Pest Services is seeking a Pest Control Field Supervisor to manage a team of pest control technicians in the Buchanan, NY area. You will be responsible for recruiting and training staff, ensuring compliance with safety regulations, and optimizing technician schedules to enhance customer satisfaction.

The successful candidate will have strong leadership skills, a customer service orientation, and at least three years of experience managing a field team. Benefits include health coverage, a 401(k) plan, and paid holidays.

Qualifications

• At least three (3) years of driving experience with a valid NY State driver’s license.
• Three to five (3-5) years of experience managing a field team.
• Physical capability to walk, bend, and lift up to 50 pounds.

Responsibilities

• Lead and manage a team of pest control technicians.
• Schedule routes for field technicians efficiently.
• Ensure team meets performance indicators and compliance with regulations.

Skills

Customer service orientation

Leadership skills

Problem-solving

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pest Control Field Supervisor

Location: Buchanan, NY | Pay: $65,000 – $70,000 per year.

Position Overview

The Pest Control Field Supervisor leads and manages a team of approximately ten or more pest control technicians, ensuring delivery of exceptional customer experiences throughout the Hudson Valley Branch.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead the service team of technicians.
• Identify and implement scheduling strategies to ensure adequate coverage during peak volume periods.
• Efficiently schedule routes for field technicians, managing daily route optimization and achieving 70+% technician utilization.
• Performance‑manage service team employees and conduct regularly scheduled team meetings to review field experiences, provide coaching, and clarify expectations.
• Respond to technician questions and coach the team through difficult client situations, diffusing upset clients when needed.
• Ensure team members meet Key Performance Indicators—tech utilization, tech efficiency, customer NPS, and customer retention—and take corrective action as necessary.
• Enforce compliance with company policies, OSHA/FIFA regulations, and DEC requirements, including technician certifications.
• Communicate with customers to confirm satisfaction, recommend additional services, and build long‑term relationships.
• Operate and maintain the company‑provided vehicle in a safe manner.
• Select appropriate products for required treatments and use company materials efficiently, minimizing waste and maximizing utilization to stay within 5% of revenue.
• Manage proper pickup and disposal of used materials.

Qualifications

• Maintain a company vehicle in accordance with Department of Transportation and company guidelines.
• Read, write, and speak English fluently.
• Strong customer service orientation with at least two (2) years of previous experience in a customer‑service role.
• Ability to use personal protective equipment.
• Strong attention to detail and organizational skills.
• Physical capability to walk, bend, and lift up to 50 pounds.
• Knowledge of tree/shrub treatment or pest control products and services is a plus.
• Successfully complete a background check and drug test.
• Ability to work indoors and outdoors in all weather conditions.
• Willingness to work extended hours as needed.
• At least three (3) years of driving experience and a valid New York State driver’s license.
• Three to five (3‑5) years of experience managing a field team.
• Ability to multitask and remain calm under pressure during peak hours or intense situations.
• Experience managing customer conflict.
• Exceptional interpersonal, customer service, problem‑solving, verbal, and written communication skills.
• Strong coaching and leadership skills with the ability to motivate employees.
• Proficiency with Microsoft Office Suite.
• High school diploma or equivalent.

Benefits

• Health benefits – medical, dental, and vision coverage.
• Company‑paid life insurance.
• Company‑paid short‑term disability.
• Optional supplemental benefits.
• 401(k) plan with company match of 4% (immediate eligibility).
• Direct paycheck deposit.
• Team member reward and recognition program.
• Company bonus programs.
• Eight (8) paid holidays.
• Paid time off eligibility begins the first day of employment.
• Team member referral bonuses.
• Opportunities to participate in community events.

Equal Opportunity Employer

JP McHale Pest Management is an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri‑state area for over fifty years. We focus on smart, science‑based, environmentally sustainable pest control solutions.