Pest Control Field Supervisor

Modern Pest Services; Long Island (ME); Vor Ort; USD 65.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health benefits: medical, dental, and vision

401(k) plan with company match

Paid time off

Zusammenfassung

Modern Pest Services is seeking a Pest Control Field Supervisor in Long Island, NY. This role involves leading a team of technicians, ensuring customer satisfaction, and managing service operations.

The ideal candidate has pest control experience, a 7A license, and strong leadership skills. Health benefits, 401(k), and paid time off are offered.

Qualifikationen

• Must have pest control experience and a 7A applicator license or higher.
• Minimum of 18 years of age with at least 3 years of driving experience.
• Ability to perform physical tasks and work in various weather conditions.

Aufgaben

• Lead and manage a team of Pest Control Technicians.
• Schedule routes and manage daily route optimization.
• Track and enforce KPIs such as Tech Utilization and Customer Retention.

Kenntnisse

Customer service orientation

Leadership abilities

Microsoft Office Suite proficiency

Interpersonal communication skills

Ausbildung

High school diploma or equivalent

Bachelor’s degree (a plus)

Tools

Personal protective equipment

Jobbeschreibung

Job Description

Location: Southampton, Long Island, New York
Salary Range: $65,000 - $70,000 (DOE)

The Pest Control Field Supervisor in Southampton, Long Island, NY is responsible for leading and managing a team of pest control technicians, ensuring the delivery of an exceptional customer experience. The role owns all service operations for the Southampton branch and reports to the Long Island Branch Manager.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead a team of Pest Control Technicians.
• Identify and implement scheduling strategies to ensure adequate coverage during peak volume periods.
• Efficiently schedule routes and manage daily route optimization to achieve 70+% technician utilization.
• Performance manage service team employees and hold regular meetings to discuss customer visits, coaching, and expectations.
• Respond to technician questions, coach through difficult client situations, and diffuse upset clients as needed.
• Track and enforce Key Performance Indicators such as Tech Utilization, Tech Efficiency, Customer NPS, and Customer Retention.
• Ensure technicians adhere to company and OSHA/FIFA policies and procedures.
• Act as the liaison with DEC to ensure proper compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss additional services.
• Build long‑term relationships with customers from a wide range of backgrounds and tailor solutions to meet their needs.
• Operate company‑provided vehicles safely and efficiently.
• Select products for required treatments and minimize material usage to under 5% of revenue.
• Manage proper pick‑up and disposition of used materials.

Qualifications

• Must have pest control experience and a 7A applicator license or higher.
• At least 3 years of driving experience and a valid NY state Driver’s License.
• Minimum of 18 years of age.
• Three–to‑five years’ experience managing a field team.
• Strong customer service orientation with at least two years in a customer‑service role.
• Excellent interpersonal, verbal, and written communication skills.
• Strong coaching, leadership, and motivation abilities.
• Proficiency with Microsoft Office Suite.
• High school diploma or equivalent required; Bachelor’s degree a plus.
• Ability to use personal protective equipment, perform physical tasks (walking, bending, lifting up to 50 pounds), and work in indoor/outdoor environments in all weather conditions.
• Ability to work extended hours and in high‑pressure situations.
• Successful completion of background check and drug test.
• Knowledge of tree/shrub treatment or pest control products and services is a plus.

Benefits

• Health benefits: medical, dental, and vision coverage.
• Company‑paid life insurance.
• Company‑paid short‑term disability.
• 401(k) plan with company match.
• Weekly pay with convenient direct deposit.
• Team member reward and recognition program.
• Eight paid holidays and paid time off.
• Team member referral bonuses.
• Opportunities to participate in community events.

Equal Opportunity Employer – We are an equal‑opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.