Router

Modern Pest Services; Village of Buchanan (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Company-paid life insurance

Weekly pay

401(k) plan with company match

Eight paid holidays

Paid Time Off

Team Member referral bonuses

Job summary

JP McHale Pest Management in Buchanan, NY, is seeking a Router to manage daily routing for Pest Technicians at the branch. You will coordinate between customers, technicians, and other departments to ensure efficient service.

Key duties include organizing routes, making calls to customers, confirming same-day and next-day appointments, and updating schedules in real time. Collaboration with branch managers and the contact center is essential.

Qualifications

• Associate’s degree preferred; minimum 2 years administrative experience.
• Proficiency in Word, Excel, PowerPoint, Outlook.
• Strong organizational skills with ability to manage multiple tasks and maintain confidentiality.

Responsibilities

• Organize routes efficiently based on technician locations and service jobs.
• Make a large volume of calls to internal and external customers.
• Confirm appointments for same-day and next-day pest services.
• Route jobs using geographic knowledge and PestPac routing.
• Collaborate with branches and departments to maximize efficiency.

Skills

Administrative experience

Communication skills

Organizational skills

Customer service

Discretion

Problem solving

Team collaboration

Education

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

Job Description:

Router Location: Buchanan, NY

Reports to: Branch Manager

Pay: $23 - $28 per hour DOE

Position Overview The JP McHale Router will handle the efficient routing of Pest Technicians’ daily scheduled jobs for their dedicated Branch location. They ensure the operations team’s daily communications between the customer, technicians, and other departments is effective. Works daily with customer service and operations teams to increase routing efficiencies. Serve as subject matter expert on PestPac routing.

Essential Job Functions and Duties

Ability to provide exceptional service by organizing routes efficiently based on the location of the Technician Service jobs. Making a large volume of calls to internal and external customers. Provides excellent customer service by confirming appointments for same day and next day pest services. Efficiently routing jobs by utilizing knowledge of the geographic area(s) and Company systems. Adapt to last minute schedule changes, inputting emergency and prescheduled jobs in real time. Actively and consistently support all efforts to simplify and enhance the customer experience. Communicates with Branch Managers, Supervisors, and Contact Center Manager as needed to maximize efficiencies and resolve issues. Completes work order summary reports and other record keeping schedules. Independently prioritizing jobs as required. Maintain proficiency in all organizational safe working policies and practices. Performs miscellaneous job-related duties as assigned.

Experience, Education, and Skills Required

Associate’s degree preferred. Minimum of 2 years of administrative experience, preferably in a fast-paced, service-oriented environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. Excellent written and verbal communication skills. Customer service experience is a plus. Ability to maintain confidentiality and handle sensitive information with discretion. Strong problem solving and solution identification. Ability to collaborate with all departments and employees within the organization.

Why work for JP McHale Pest Management? We offer:

• HEALTH BENEFITS Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• FINANCIAL ASSURANCE 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

Equal Opportunity Employer

We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.