Level 1 Support Engineer - Customer Care & Troubleshooting

ClearCompanies; Orem, Northern (UT, KY); Hybrid; USD 30,000 - 90,000; Full time

Job summary

ClearCenter in Orem, Utah, is hiring a Level One Support Engineer to deliver fast technical assistance to customers. You will answer queries on basic issues and guide users toward solutions with a customer-focused approach.

This full-time role requires strong communication, initiative, and problem-solving abilities. You will document interactions, escalate when needed, and contribute to a positive experience for our growing client base from the Orem office.

Qualifications

• Strong written and verbal communication.
• Strong initiative and problem-solving skills.
• At least 3 years of experience in level one support.

Responsibilities

• Provide first level contact and convey resolutions to customer issues.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving processes.

Skills

Communication skills

Initiative

Problem solving

Job description

ClearCenter in Orem, Utah, is hiring a Level One Support Engineer to deliver fast technical assistance to customers. You will answer queries on basic issues and guide users toward solutions with a customer-focused approach.

This full-time role requires strong communication, initiative, and problem-solving abilities. You will document interactions, escalate when needed, and contribute to a positive experience for our growing client base from the Orem office.