Level 1 Support Engineer - Customer Care & Troubleshooting

CLEAR; Orem (UT); Hybrid; USD 30,000 - 90,000; Full time

Job summary

ClearCenter in Orem, Utah, is hiring a Level One Support Engineer to deliver fast technical assistance to customers. You will answer queries on basic issues and guide users toward solutions with a customer-focused approach.

This full-time role requires strong communication, initiative, and problem-solving abilities. You will document interactions, escalate when needed, and contribute to a positive experience for our growing client base from the Orem office.

Qualifications

• Strong written and verbal communication.
• Strong initiative and problem-solving skills.
• At least 3 years of experience in level one support.

Responsibilities

• Provide first level contact and convey resolutions to customer issues.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving processes.

Skills

Communication skills

Initiative

Problem solving

Job description

We are looking for a competentLevel One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent level one Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

• Provide first level contact and convey resolutions to customer issues
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving processes

Required

• Strong written and verbal communication
• Strong initiative and problem solving skills

About ClearCenter

ClearCenter simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearCenter has millions of customers spanning virtually every country across the globe. ClearCenter is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

• Position Title

  Level One Support Engineer

• Status

  Full Time

• Location

  1145 E 800 S #190, Orem, Utah, 84097

• Department Name

  Support

• Salary

  $30,000 - $90,000 a year

• Experience

  3+ Years

We are looking for a competentLevel One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent level one Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Principal Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving processes

Required

• Excellent customer service skills
• Strong written and verbal communication
• Strong initiative and problem solving skills

About ClearCenter

ClearCenter simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearCenter has millions of customers spanning virtually every country across the globe. ClearCenter is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

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