Personalized Support Specialist

Hopesglobalgetaways; Bloomington (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling options

Ongoing training and development opportunities

Incentive programs and travel-related perks

Job summary

Hopesglobalgetaways is seeking a Personalized Support Specialist to join their expanding virtual support team in Bloomington, Indiana. This role offers the chance to help clients prepare for travel experiences by providing organized and effective communication. Applicants should have strong client support skills, be self-motivated, and able to work independently. The position includes remote work opportunities, flexible scheduling, and ongoing training guidance. Ideal candidates will enjoy helping others and have basic computer skills.

Qualifications

• Able to work independently with minimal supervision.
• Reliable internet connection to perform job duties.
• Basic proficiency in computer skills.

Responsibilities

• Gather trip details, preferences, and timelines from clients.
• Coordinate travel elements: lodging, transportation, and activities.
• Provide clients with updates and information on their travel plans.
• Manage client inquiries via phone and online platforms.
• Keep accurate records of interactions and client details.
• Participate in training and onboarding sessions.

Skills

Strong communication and client support abilities

Self-motivated

Familiarity with online systems

Job description

About This Role

We're currently expanding our virtual support team and are seeking dependable, detail-oriented individuals to join us as Personalized Support Specialist. In this role, you'll provide tailored assistance to clients as they prepare for upcoming travel experiences, helping keep everything organized, clear, and on schedule.

You'll play an important part in delivering a smooth and positive experience by staying on top of details, communicating effectively, and supporting clients throughout the process. This is a great opportunity for individuals who enjoy helping others and want the flexibility of working from home.

Key Responsibilities

• Work directly with clients to gather trip details, preferences, and timelines
• Assist with coordinating travel elements such as lodging, transportation, and activities
• Provide updates to keep clients informed on progress and next steps
• Review available options and relay relevant information clearly
• Respond to client inquiries through phone, email, and online platforms
• Help manage changes, requests, and follow-ups as needed
• Keep accurate records of client interactions and planning details
• Participate in onboarding and continued learning sessions

What You'll Get

• Remote work setup with flexible scheduling options
• Guided onboarding to help you start with confidence
• Ongoing training and development opportunities
• Access to travel coordination tools and supplier platforms
• Incentive programs and travel-related perks
• Opportunities for advancement within a growing team

Requirements

• Strong communication and client support abilities
• Self-motivated and comfortable working independently
• Basic computer skills and familiarity with online systems
• Reliable internet connection
• Must be 18 years of age or older
• Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions