Guest Experience Specialist - Dining & Room Service

Kimpton Hotels & Restaurants; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Kimpton Hotels & Restaurants in New Orleans seeks friendly restaurant staff to deliver an outstanding dining experience. You will greet guests, deliver meals promptly, maintain cleanliness, and support colleagues to ensure smooth service.

The role requires the ability to learn our menu, handle allergies information, and operate the POS system while staying flexible for evenings, weekends, and holidays.

Qualifications

• 1 year of experience in a related or supportive role is preferred.
• Food Handler Certification, Alcohol Awareness Certification (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the Restaurant POS system is required.
• Highly motivated and flexible, with the ability to take initiative.
• Flexible schedule and are able to work evenings, weekends, and holidays when needed.

Responsibilities

• Greet and welcome restaurant guests.
• Deliver food to the tables ensuring that it is delivered promptly and of the appropriate temperature.
• Deposit dishes appropriately in the dish-room or specified area.
• Clean and set tables according to restaurant standards, empty all trash containers regularly, stock bussing stations.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Clean stations, including sweeping floor using the tools provided.
• Perform buffet set-up and refill if needed.
• Assist in Room Service if needed.
• Assist other restaurant personnel with tasks when necessary.
• Attend all company and/or restaurant required trainings and meetings.
• Communicate with other staff and management.

Skills

1 year of experience in a related role

Ability to prioritize multiple tasks

Ability to learn menu and allergy info

Strong guest-service mindset

Flexibility to work evenings, weekends

Education

Food Handler Certification

Alcohol Awareness Certification

Tools

Restaurant POS system

Job description

Kimpton Hotels & Restaurants in New Orleans seeks friendly restaurant staff to deliver an outstanding dining experience. You will greet guests, deliver meals promptly, maintain cleanliness, and support colleagues to ensure smooth service.

The role requires the ability to learn our menu, handle allergies information, and operate the POS system while staying flexible for evenings, weekends, and holidays.