Personal Training Manager: Lead Growth & Client Success

Crunch Fitness - Fitness Growth Capital; Hagerstown (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Crunch Fitness in Maryland is seeking a Personal Training Manager to maximize participation and retention in paid Personal Training Services. The role focuses on growing new client acquisition and existing client retention.

You will lead the CrunchOne Kickoff sales, oversee delivery of personal training services, and own the client journey while upholding company standards of punctuality, dress code, friendliness, and cleanliness.

Qualifications

• Knowledge of personal training techniques and program design.
• Sales, communication, and rapport building skills.
• Familiarity with Crunch programs (VFP, dotFit, ABC/Datatrak, Crunch U, Styku).
• Ability to operate club equipment.
• Experience coaching groups.
• Strong leadership and customer-service focus.
• Professional demeanor and teamwork.
• Responds professionally to requests from guests, members and staff.

Responsibilities

• Sell directly by performing at least 50% of CrunchOne Kickoffs.
• Coach and guide personal trainer direct reports on selling.
• Manage schedules and direct resources based on KPIs.
• Ensure proper execution of the Client Journey, especially first 90 days.
• Ensure Personal Trainers deliver high quality programs with scientific rationale.
• Maintain administration of Personal Training Services including dotFit usage, progress reports.
• Hire, train, and manage the performance of a team of Personal Trainers.
• Conduct meetings to review performance and provide direction and motivation.
• Maintain reports and data for clarity into performance of the business.
• Communicate takeaways and plans for improvement to General Manager.

Skills

Personal Training

Sales & rapport

Leadership

Communication

Program design

Equipment knowledge

Group coaching

Customer service

Education

High School Diploma or GED

Bachelor’s Degree preferred

Current CPR

Certifications in PT

Job description

Crunch Fitness in Maryland is seeking a Personal Training Manager to maximize participation and retention in paid Personal Training Services. The role focuses on growing new client acquisition and existing client retention.

You will lead the CrunchOne Kickoff sales, oversee delivery of personal training services, and own the client journey while upholding company standards of punctuality, dress code, friendliness, and cleanliness.