Personal Lines Processor

Crossagency; Manchester (NH); On-site; USD 30,307 - 33,062; Full time

Job summary

Cross Family of Agencies is seeking a Personal Lines Processor in Manchester, NH. You will support Personal Lines Producers and Account Managers by processing reports, handling invoices, and maintaining accurate documentation.

The role emphasizes attention to detail, strong organization, and AMS proficiency. Hybrid work with two remote days is offered, and the team values reliable collaboration and ongoing learning.

Qualifications

• Strong organizational skills with high attention to detail.
• Basic knowledge of Personal Lines P&C coverage and AMS.
• Proficiency in Word, Excel, and Outlook.
• Willingness to learn and comply with Cross Insurance policies.

Responsibilities

• Complete and process daily download reports with accuracy.
• Invoice all types of download transactions.
• Manage suspense activities and use correct coding in AMS.
• Document activities clearly and within guidelines.
• Audit files for correct workflow (quotes, applications, checklists).
• Scan hard files into AMS360 and mail out client communications.
• Build and maintain positive relationships with carriers, clients, and team.
• Attend trainings and complete assignments as required.

Skills

Personal Lines

AMS Experience

Attention to detail

Organizational skills

Education

NH P&C Producer License

Tools

AMS

Microsoft Excel

Microsoft Word

Outlook

Job description

## Personal Lines ProcessorApplyremote type: Hybrid - Onsite / 2 Days Remotelocations: US - NH - Manchestertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR1321**The Cross Family of Agencies welcomes you. We need your talent and expertise.**We need your talent and expertise to fill a **Personal Lines Processor** role in our **Manchester, NH office**.Why this position is so important:You’re the backbone and primary support for our Personal Lines Producers and Account Managers. Your attention to detail not only supports others, but ensures that our clients get the right coverage, the first time. You’ll also learn more about Personal Lines to grow your career at Cross!Responsibilities include but are not limited to:* Completing and processing daily download reports to include reviewing all transactions for accuracy.* Invoicing all types of download transactions.* Effective daily management of suspense activities and using correct coding in AMS.* Clear and accurate documentation of activities within set guidelines.* Auditing files to ensure correct workflow has been completed accurately (quote sheets, signed applications, completed checklists, etc.).* Scanning hard files into AMS360.* Mailings to clients for new business, coverage surveys, etc.* Successfully develop and maintain long term positive relationships with insurance carriers, clients, Producers, Account Managers, and the Cross Agency team.* Attend and complete any training sessions or assignments.* Learn and comply with all Cross Insurance policies and procedures.What we’re looking for in you:* Strong organizational skills, high attention to detail, responsive, and self-motivated.* Basic knowledge and experience with Personal Lines P&C coverage.* Basic knowledge and experience with AMS.* Basic computer knowledge using Word, Excel, Outlook, etc.Preferred Skills/Qualifications:* New Hampshire P&C Producer License.Compensation: The base hourly rate for this role is *$22.50-$24.00*. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.