Personal Lines Account Manager

Cross Insurance; Manchester (NH); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Cross Insurance is seeking a Personal Lines Account Manager to service and sell personal insurance products to clients in the Manchester, NH area. The role combines in-office and remote work two days per week and requires maintaining a Property & Casualty license with ongoing CE.

The ideal candidate will have strong communication, customer service skills, and experience with AMS360 and PL Rater. A robust benefits package accompanies a base salary of $55,000–$65,000 depending on experience.

Qualifications

• Maintains Property & Casualty license and completes CE requirements.
• Experience servicing personal lines policies and client relationships.
• Proficient with AMS360 and Microsoft Office suite.

Responsibilities

• Service and sell personal insurance products to prospects and clients.
• Maintain strong relationships with underwriters, marketing reps, and claims staff.
• Process payments and document activity in AMS360; meet annual sales goals.

Skills

Customer service

Communication skills

Relationship building

Time management

Education

Property & Casualty license

Continuing Education (CE)

Tools

AMS360

Microsoft Office

Job description

## Personal Lines Account ManagerApplyremote type: Hybrid - Onsite / 2 Days Remotelocations: US - NH - Manchestertime type: Full timeposted on: Posted Todayjob requisition id: JR1371**The Cross Family of Agencies welcomes you. We need your talent and expertise.****Personal Lines Account Manager****Account Managers** are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.Duties of an **Account Manager** include **but are not limited to**:* Maintain a Property & Casualty license along with keeping up with Continuing Education.* Understanding and following the Cross Basic Procedure Manual.* Understanding and following the Personal Lines Workflow Manual.* Only using approved Action Codes in AMS 360.* Following up and completing open suspense’s daily.* Servicing and selling personal insurance products to prospective and existing clients.* Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives).* Providing quality customer service to existing and prospective clients.* Proactively retaining accounts when applicable.* Staying up to date on new insurance products and market/industry trends.* The ability to understand and analyze insurance coverage and policy forms.* Strong written, oral and phone communication skills* Organize, set, and maintain priorities* Working knowledge and/or experience with AMS360, Microsoft Office (Word, Outlook, Teams), and PL Rater.* Collecting payment information, uploading payments to various company websites, and recording activity notes in AMS360.* Meeting annual sales goal.* Following up on all ‘Broker of Record’ letters within your assigned book of business.* Service an average size book of business.* Perform other duties as assigned.Compensation: The base salary range for this role is *$55,000–$65,000* annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.