Commercial Lines Account Manager

Crossagency; Braintree (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k)

Life Insurance

Dental

Vision

Medical Insurance

Disability Insurance

Education Reimbursement

Paid Holidays

Continuing Education

Job summary

Cross Insurance in Massachusetts is seeking a Commercial Lines Account Manager to service commercial policies and build strong client relationships with underwriters and colleagues.

The role requires 5+ years of experience in commercial insurance, advanced Microsoft Office skills, and exceptional customer service. It offers a competitive salary between $75,000 and $95,000 and a robust benefits package.

Qualifications

• Advanced knowledge of Microsoft Office Suite.
• Strong customer service skills and communication skills (both verbal and written).
• 5+ years of commercial insurance account management experience.

Responsibilities

• Account Managers are primarily responsible for servicing policies for commercial customers.
• Respond to customer inquiries including coverage questions and documentation requests with guidance from the Account Executive.
• Follow up with underwriters to obtain timely quotes and respond to underwriting requests.
• Produce binders for New Accounts.
• Prepare renewal summaries and proposals.
• Visit clients as necessary and assist in soliciting increases in coverage for large or complex accounts.
• Assist Account Executives with collecting applications and underwriting information.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

## Commercial Lines Account ManagerApplylocations: US - MA - Braintree: US - MA - Marshfieldtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR1242**The Cross Family of Agencies welcomes you. We need your talent and expertise.****The Cross Family of Agencies welcomes you. We need your talent and expertise.****Commercial Lines Account Manager**From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held.We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:* 401(k)* Group Life/Supplemental Life* Group Dental* Group Vision* Group Medical* Short-term/Long-term Disability* Medical & Dependent Care Reimbursement* Education Reimbursement Opportunities* Professional Work Environment* Paid Holidays* Continuing EducationAccount Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.Duties of an Account Manager include, but are not limited to:* Understand the daily business operations and basic exposures of our customers.* Respond to customer inquiries including coverage questions, requests for documentation with direction of the Account Executive* Follow-up with underwriters for the timely receipt of quotes.* Respond to requests from underwriters.* Produce binders for New Accounts* Answer questions posed by CSRs* Facilitate audit disputes.* Pursue prompt payment of agency bill invoices and request cancellation of policy when payment(s) are not received per Cross guidelines.* Refer customers to other branches of Cross Insurance- Employee Benefits, Personal Lines, etc.* Collect applications and underwriting information from Account Executive (AE) as necessary to market new and renewal policies. Assist AE in completing these items if possible.* Complete “Yes” or “No” sections of CL Checklist.* Add Master COIs & EPIs when new accounts are written* Create new policy issuance instructions, quote instructions and renewal instructions for insurance company. (Bind Order)* Meet with CL team monthly to review marketing instructions.* Prepare renewal summaries and proposals* Prepare new business submissions and proposals* Has In-Depth Technical Knowledge of Insurance Coverages & Products to advise clients with very little direction* Visit clients as necessary* Assist in soliciting increases in coverage (Round out accounts)* Handles Large Complex Accounts* 5 or more years’ Experience* Can provide an Analysis of Coverage* Attain CE credits as necessary for licensing**Required Job Skills*** Advanced knowledge of Microsoft Office Suite* Strong customer service skills and communication skills (both verbal and written).Compensation: The base salary range for this role is *$75,000–$95,000* annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and moreDISCLAIMER:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.