Executive Senior Account Manager, Employee Benefits

Crossagency; Manchester (NH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life / AD&D

Short and Long-Term Disability

401k (with match)

HSA/FSA/DCA options

Paid Time Off

Job summary

The Cross Family of Agencies in Manchester, NH seeks an Executive Senior Account Manager in Employee Benefits to manage key client relationships, coordinate between employers, employees, and carriers, and ensure high service levels.

You will oversee account management, support marketing and underwriting for renewals, conduct enrollment meetings, and stay compliant with 5500s, SPDs, and PCORI while collaborating with internal teams and carriers.

Qualifications

• College degree preferred; a high school diploma with at least three years of employee benefits account management experience is required.
• New Hampshire health and life license is preferred.

Responsibilities

• Manage client relationships and serve as primary contact for escalated service issues.
• Provide marketing and underwriting support for new and renewed accounts.
• Coordinate communication and enrollment materials and lead employee open enrollment meetings.
• Ensure compliance items like 5500s, SPDs, and PCORI are properly managed.

Skills

Client Relationship Management

Account Management

Communication

Negotiation

Salesforce

Microsoft Excel

Microsoft PowerPoint

Analytical Thinking

Education

Bachelor's degree preferred

High School Diploma with 3 years of experience in employee benefits

Tools

Microsoft Word

Salesforce

Microsoft Excel

PowerPoint

Job description

## Executive Senior Account Manager, Employee BenefitsApplyremote type: Hybrid - Onsite / 3 Days Remotelocations: US - NH - Manchestertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR1335**The Cross Family of Agencies welcomes you. We need your talent and expertise.**# Senior Account Manager, Employee Benefits**Position Purpose**The Executive Senior Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth.**Responsibilities****Essential Functions:****Client Relationship Management:*** Serve as the primary point of contact for client inquiries and escalated service issues.* Foster strong relationships with clients and their employees.* Proactively identify and address client needs to ensure satisfaction and loyalty.* Develop mutually respectful relationships with the carriers that will allow you to engage in conversations and negotiations on the clients behalf.**Account Management:*** Oversee the overall management and oversight of assigned agency accounts.* Provide marketing and underwriting support for new and renewed accounts.* Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts.* Collect and review census data for renewal and marketing purposes.* Prepare spreadsheets, proposals, and thorough analyses of options.* Ensure successful and timely implementation of new and renewed accounts.* Coordinate communication and enrollment materials.* Conduct employee open enrollment meetings.* Manage compliance items, including 5500s, SPDs, and PCORI.* Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution.* Review certificates and contracts to ensure they meet client expectations and warranty requirements.* Stay updated on industry developments and regulations.* Provide education and support on enrollment platforms and options.**Team Collaboration:*** Build strong partnerships with Producers, Account Executives, and Support Teams.* Contribute positively to the overall success of the Cross Employee Benefits team.**Additional Responsibilities:*** Attend and complete required training sessions and assignments.* Adhere to department and agency processes and standards.* Perform other tasks as needed or assigned.* Maintain accurate databases and files.**Qualifications and Requirements*** College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.* New Hampshire agent's license in Health and Life.* Excellent communication skills to effectively interact with insurance companies, clients, and prospects.* High level of patience, empathy, and the ability to work under pressure.* Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.* Experience with Salesforce is preferred.* Strong problem-solving and analytical skills.* Ability to compose clear and accurate correspondence.* Creative and effective problem-solving skills.Compensation: The base salary range for this role is *$90,000-$110,000* annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to: Medical; Dental; Vision; Life / AD&D; Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options; Paid Time Off; and more.