Personal Lines Insurance Customer Service Pro

Associated Insurance Agencies, Inc.; Westerville (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Competitive Pay

Professional Development

Job stability in a growing industry

Job summary

Associated Insurance Agencies, Inc. is seeking a Personal Lines Customer Service Representative in Ohio to ensure every customer has a positive experience when contacting the agency.

You will respond promptly to inquiries, maintain accurate records, and provide excellent service. The role involves answering questions by phone, email, and in person, assisting with quotes, policy updates, payments, and other services, and keeping detailed client records.

Qualifications

• Property & Casualty License required.
• High school diploma or GED required.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Excellent customer service

Organized

Microsoft Office proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Associated Insurance Agencies, Inc. is seeking a Personal Lines Customer Service Representative in Ohio to ensure every customer has a positive experience when contacting the agency.

You will respond promptly to inquiries, maintain accurate records, and provide excellent service. The role involves answering questions by phone, email, and in person, assisting with quotes, policy updates, payments, and other services, and keeping detailed client records.