Personal Lines Insurance Customer Service Representative

The Smith Sawyer Smith Agency; Peru, Indiana (IL, PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

The Smith Sawyer Smith Agency in Illinois is seeking a Personal Lines Insurance Customer Service Representative to deliver friendly, one-on-one service to personal lines clients and handle policy questions, endorsements, renewals, and new business.

You will review coverage with clients, coordinate with carriers to resolve issues, maintain organized files, and be a trusted contact for clients and agency partners, with ongoing training and strong team support.

Qualifications

• Property & Casualty insurance license (or willingness to obtain).
• Personal lines insurance experience preferred, but not required.
• Strong communication and customer service skills.
• Detail-oriented with a positive, team‑first attitude.
• Comfortable using agency management systems and Microsoft Office.

Responsibilities

• Provide personal, one‑on‑one service to our valued personal lines clients
• Assist with policy questions, endorsements, renewals, and new business
• Review coverage with clients to ensure their needs are met
• Work directly with insurance carriers to resolve client issues
• Maintain accurate and organized client files
• Be a trusted point of contact for our clients and agency partners

Skills

Communication

Customer service

Detail oriented

Team player

Tools

Agency management systems

Microsoft Office

Job description

Now Hiring: Personal Lines Insurance Customer Service Representative

We are a locally owned independent insurance agency that believes in doing business the right way—by taking care of our clients and our team. We’re currently seeking a friendly, dependable Personal Lines Customer Service Representative who enjoys building relationships and being part of a supportive, close-knit office.

What You’ll Do:

• Provide personal, one‑on‑one service to our valued personal lines clients
• Assist with policy questions, endorsements, renewals, and new business
• Review coverage with clients to ensure their needs are met
• Work directly with insurance carriers to resolve client issues
• Maintain accurate and organized client files
• Be a trusted point of contact for our clients and agency partners

What We’re Looking For:

• Property & Casualty insurance license (or willingness to obtain)
• Personal lines insurance experience preferred, but not required
• Strong communication and customer service skills
• Detail-oriented with a positive, team‑first attitude
• Comfortable using agency management systems and Microsoft Office

Why You’ll Love Working Here:

• Friendly, family‑oriented work environment
• Competitive pay based on experience
• Health insurance and retirement plan options
• Paid time off, holidays, and work‑life balance
• Ongoing training and support for professional growth
• A team that truly values your contributions