Personal Lines Customer Service Manager

Associated Insurance Agencies; Westerville (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus opportunities

Job summary

A century-old insurance provider in Westerville, Ohio, seeks a motivated Personal Lines Account Manager to deliver superior service to clients. In this role, you will respond to inquiries, handle policy quotes, and assist with claims processes. A strong client focus and attention to detail are essential for success. The company offers competitive benefits, including health insurance, a supportive team culture, and work-life balance. If you are passionate about client service and insurance, submit your resume today.

Qualifications

• An active Ohio Property & Casualty license is required for this position.
• Strong customer service and communication skills.
• Ability to manage policy changes and billing.
• Accurate documentation and data entry.
• Comfort with phone and email inquiries.

Responsibilities

• Provide excellent service by responding to customer inquiries via phone and email.
• Quote and write personal lines policies.
• Assist clients with policy changes and updates.
• Support customers during the claims process.
• Process payments and documentation accurately.

Skills

Client focus

Attention to detail

Adaptability

Team-oriented attitude

Coachable

Education

Ohio Property & Casualty license

Job description

Benefits

• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Join Our Team at Associated Insurance Agencies – Celebrating 100 Years of Excellence!

At Associated Insurance Agencies, we're proud to be celebrating a century of delivering superior, cost-effective insurance solutions tailored to meet the ever-evolving needs of our clients. We’ve built long-standing partnerships with leading insurance carriers and fostered a supportive culture where our employees grow both professionally and personally—all while enjoying financial stability.

Now, we’re excited to get to know you.

We’re seeking an energetic, self-motivated Personal Lines Account Manager to join our team in Westerville, Ohio. If you enjoy helping people, take pride in your attention to detail, and thrive in a collaborative environment, we’d love to hear from you.

What You’ll Do:

• Provide excellent service by responding to customer inquiries via phone and email
• Quote and write personal lines policies
• Assist clients with policy changes and updates
• Support customers during the claims process
• Process payments and documentation accurately

Note: An active Ohio Property & Casualty license is required for this position.

What We’re Looking For:

• Strong sense of accountability and client focus
• Ability to adapt in a fast-paced environment
• Attention to detail and a proactive mindset
• A coachable, team-oriented attitude with a positive outlook

Why Work With Us?

• Family-oriented, close-knit team culture
• Competitive benefits including company paid health insurance
• Vision & Dental insurance
• Bonus opportunities
• Earn paid time off after 90 days
• 37.5 hour work week with full one-hour lunches-work life balance is real!
• Opportunity to make a meaningful impact
• Friendly and supportive colleagues
• Long-term stability in a respected, 100-year-old company

If you're ready to bring your passion for service and insurance expertise to a company that values your growth and contributions, send us your resume today!