Personal Lines Customer Service Manager

Associated Insurance Agencies, Inc.; Westerville (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Associated Insurance Agencies, Inc. in Westerville, Ohio, is seeking a driven Personal Lines Account Manager to deliver excellent service, quote and write personal lines policies, and support clients through updates and claims.

The role emphasizes accuracy, client focus, and a collaborative team environment. Join a 100-year-old company offering a 37.5-hour week, benefits including health and vision insurance, paid time off, and opportunities for advancement.

Qualifications

• Active Ohio Property & Casualty license is required.
• Experience in personal lines insurance is preferred.
• Strong client-focused attitude with attention to detail.

Responsibilities

• Provide excellent service by responding to customer inquiries via phone and email
• Quote and write personal lines policies
• Assist clients with policy changes and updates
• Support customers during the claims process
• Process payments and documentation accurately

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Join Our Team at Associated Insurance Agencies – Celebrating 100 Years of Excellence!

At Associated Insurance Agencies, we're proud to be celebrating a century of delivering superior, cost-effective insurance solutions tailored to meet the ever-evolving needs of our clients. We’ve built long-standing partnerships with leading insurance carriers and fostered a supportive culture where our employees grow both professionally and personally—all while enjoying financial stability.

Now, we’re excited to get to know you.

We’re seeking an energetic, self-motivated Personal Lines Account Manager to join our team in Westerville, Ohio. If you enjoy helping people, take pride in your attention to detail, and thrive in a collaborative environment, we’d love to hear from you.

What You’ll Do

• Provide excellent service by responding to customer inquiries via phone and email
• Quote and write personal lines policies
• Assist clients with policy changes and updates
• Support customers during the claims process
• Process payments and documentation accurately

Note: An active Ohio Property & Casualty license is required for this position.

What We’re Looking For

• Strong sense of accountability and client focus
• Ability to adapt in a fast-paced environment
• Attention to detail and a proactive mindset
• A coachable, team-oriented attitude with a positive outlook

Why Work With Us

• Family-oriented, close-knit team culture
• Competitive benefits including company paid health insurance
• Vision & Dental insurance
• Bonus opportunities
• Earn paid time off after 90 days
• 37.5 hour work week with full one-hour lunches-work life balance is real!
• Opportunity to make a meaningful impact
• Friendly and supportive colleagues
• Long-term stability in a respected, 100-year-old company

If you're ready to bring your passion for service and insurance expertise to a company that values your growth and contributions.