Personal Insurance Account Manager for Client Growth

Jonus Group; Andover (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jonus Group in Andover, MA seeks a Personal Insurance Account Manager to handle accounts, present to clients, and resolve issues. You will review coverage, liaise with carriers, cross-sell, and quote new/renewal business across personal lines. Strong communication and team collaboration are essential.

Responsibilities emphasize retention, service excellence, and coordination of renewals, changes, and claims while supporting growth with cross-sell opportunities.

Qualifications

• Independent agency experience required.
• Active P&C license required.
• Working knowledge of agency management and rating software and MS Office.
• Excellent presentation and communication skills.
• Ability to multitask in a fast-paced environment.
• Team-oriented with self-direction.

Responsibilities

• Handle accounts and deliver client presentations.
• Resolve client concerns and issues to ensure satisfaction.
• Review and recommend coverage, focusing on retention.
• Liaise between clients and carriers for service.
• Cross-sell and respond to walk-in/phone inquiries.
• Quote new and renewal business.
• Manage all types of personal insurance.
• Process renewal and change requests.
• Advise on coverage and assist with claims.
• Support account retention and follow up on cancellations.

Skills

Client presentations

Strong communication

Team collaboration

Self-direction

Education

Active P&C license

Tools

Agency management software

Insurance rating software

Microsoft Office

Job description

Jonus Group in Andover, MA seeks a Personal Insurance Account Manager to handle accounts, present to clients, and resolve issues. You will review coverage, liaise with carriers, cross-sell, and quote new/renewal business across personal lines. Strong communication and team collaboration are essential.

Responsibilities emphasize retention, service excellence, and coordination of renewals, changes, and claims while supporting growth with cross-sell opportunities.